The St. Louis Contact Center for Enterprise Holdings EAN Services currently has openings for Work from Home - Reservation Sales Representatives . Enterprise Holdings is the parent company of multi-billion dollar brands Alamo Rent A Car, Enterprise Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. Working from home as a Reservation Sales Representative, you will handle inbound calls from across the US and Canada, assisting customers with reservation sales and various customer inquiries. This position offers paid training, competitive benefits and discounts, a professional and friendly team environment.
- Must live in (314) or (636) area code
- Schedules include working afternoons, evenings and weekends (Saturday and Sunday)
- The starting pay for this position is $11.10/hr with the opportunity to bonus based on individual and team performance
- Successful completion of 4 week New Hire training class (Mon-Fri, 8a-5p each day) held at the St. Louis Contact Center facility is required
- Handling incoming calls efficiently resolving a variety of basic customer service inquiries
- Making reservations for offices nationwide
- Provide excellent customer service to customers
- Consistently meet established performance and quality standards
- Locate and interpret complex information from a number of databases
- Communicate information considered unsatisfactory by customers in a tactful manner
- Handle multiple tasks (ie., talking with customers while accessing information in a computer)
- Offer alternatives and options to overcome objections
- Cross-sell and up-sell associated items
- Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Additional Skills Required:
- Able to learn quickly in a technical environment
- Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously
- Good typing, data entry and spelling skills
- Self-starter and disciplined; not easily distracted while working at home
- Ability to trouble-shoot and fix minor computer problems independently
- Excellent customer service, interpersonal, and communication skills
- Excellent verbal and written communication including grammar and voice quality
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence
- Ability to work under minimal supervision
- Ability to adhere to Contact Center dress code guidelines while attending training.
- High School Diploma or GED
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
- Minimum of 6 months previous customer service experience
- Minimum 1 year work experience at the same employer
- Previous sales experience in a retail or customer service environment or equivalent, preferred
- Must be able to work 40 hours per week
- Must be able to work afternoon and evening schedules, based on business need
- Must be able to work both weekend days (Saturday & Sunday)
- Must have the ability to meet PC, Internet, and telephone equipment requirements
Work From Home Requirements:
- Must live in (314) or (636) area code
- Ability to attend 4 week New Hire Training class at the St. Louis Contact Center. Training is Monday-Friday from 8-5pm.
- Have permanent residence with a defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
- Working space with working smoke detector, fire extinguisher, and first aid kit
Work From Home Technical Requirements:
Employee is required to provide the following equipment that meets the current minimum requirements:
- Computer (PC)
- High speed internet service
- Separate land telephone line
- Corded headset
- Telephone
Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.
